Slow responses
Routine questions and urgent eligibility issues sit without clear ownership.
For California employers with existing coverage
Your health plan may be fine. Your broker service should be better.
Request a confidential review of your renewal strategy, employee support, billing assistance, and day-to-day broker service—without submitting an employee census first.
Recognize the problem
When broker service becomes another job for the employer.
Reactive renewals
The renewal arrives late, with little time to compare carriers, networks, or contribution options.
Enrollment friction
Employees receive forms but not enough help understanding plans, deadlines, and next steps.
Billing problems
Invoice discrepancies and carrier issues are passed back to the employer without follow-through.
No service calendar
There is no proactive plan for new hires, changes, open enrollment, and renewal preparation.
Unclear value
The employer cannot tell what the broker is responsible for after the sale.
What should change
A broker relationship built around ongoing service.
The exact support model should be agreed before any agent-of-record change. Skyline can review the responsibilities that matter most to your team.
See Covered California’s agent-of-record resources90–120 days before renewalReview goals, census changes, contribution strategy, carrier options, and provider priorities.
Before open enrollmentPrepare employee-facing comparisons, meetings, deadlines, and enrollment instructions.
Throughout the plan yearSupport eligibility changes, billing follow-up, carrier questions, and benefit administration.
When the business changesRevisit coverage when hiring, locations, ownership, budget, or workforce needs change.
Confidential first conversation
Tell us what is not working.
We will start with the broker-service issue. A detailed employee census can come later only if you decide to compare coverage.